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High Five PLC Solution Limited (operating as 6G Controls) provides 100% original and factory-sealed industrial automation spare parts. We offer a transparent, standardized 30-day return window for eligible products.

30-Day Return Guarantee

We offer a 30-day return policy from the original purchase date for eligible orders. If you need to request a return, please review the requirements below.

Eligibility & Return Conditions

To qualify for a refund or store credit, items must strictly meet the following criteria:

  • Eligible Inventory: Returns apply exclusively to standard in-stock items. Custom-ordered or special-order parts are non-refundable.
  • Product Condition: All returned items must be unused, unopened, and intact in their original factory packaging.
  • Documentation & Accessories: Products must include all original manufacturer labels, manuals, certificates, and packaged accessories.

Shipping Costs & Handling Fees

  • Customer Responsibility: Buyers are responsible for all freight, transit fees, customs duties, and handling costs associated with initial delivery and return shipping.
  • Deductions: Applicable outbound and inbound shipping expenses will be deducted from the final refund total.

How to Initiate a Return

To start a return request or report an order issue, please contact our support team with your order number and item details: